How to Apologize

by Christopher Paul on June 14, 2017

Writing for New York Magazine, Katie Heaney shines a light on how to apologize for something in response to Bill Maher’s non-apology apology:

Dr. Beth Polin, an assistant professor of management at Eastern Kentucky University and co-author of The Art of the Apology, defines an apology as a statement which includes one or more of six components:

  • An expression of regret — this, usually, is the actual ‘I’m sorry.’
  • An explanation (but, importantly, not a justification).
  • An acknowledgment of responsibility.
  • A declaration of repentance.
  • An offer of repair.
  • A request for forgiveness.

via Kottke

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