Twitter’s Apology Shows They Game Themselves

by Christopher Paul on July 31, 2012

Twitter unsuspended Guy Adams’ account and explained what happened.

From Alex Macgillivray, Twitter’s General Counsel:

…we want to apologize for the part of this story that we did mess up. The team working closely with NBC around our Olympics partnership did proactively identify a Tweet that was in violation of the Twitter Rules and encouraged them to file a support ticket with our Trust and Safety team to report the violation, as has now been reported publicly. Our Trust and Safety team did not know that part of the story and acted on the report as they would any other.

So they say one hand doesn’t talk to the other and it resulted in the suspension. That’s possible, I suppose. Twitter is growing and that sports competition thing that happens ever two years is an excting event that will generate tweets and revenue. But the apology doesn’t do much. In fact, it makes it worse.

Yes, they admitted process gaps, but Twitter just admitted that, if they’re working closely with someone, they’ll censor themselves to make them happy. Talk about FAIL. Forget that the Trust and Safety team didn’t know about it. Who cares!?!? Someone else in Twitter told a sponsor how to game themselves to silence critics.

So Twitter has shown itself to be more than stupid for censoring the press, it’s shown that a part of it is willing to abuse itself to make their paychecks fatter.

It’s a cynical view, for sure, but all that good will it earned before was completely tarnished by some sport competitions.

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