Writing for New York Magazine, Katie Heaney shines a light on how to apologize for something in response to Bill Maher’s non-apology apology:
Dr. Beth Polin, an assistant professor of management at Eastern Kentucky University and co-author of The Art of the Apology, defines an apology as a statement which includes one or more of six components:
- An expression of regret — this, usually, is the actual ‘I’m sorry.’
- An explanation (but, importantly, not a justification).
- An acknowledgment of responsibility.
- A declaration of repentance.
- An offer of repair.
- A request for forgiveness.
via Kottke